Exchange Policy

EXCHANGE POLICY::

RETURNS:
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately you may not be eligible for an exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, with no dirft, hair or other flaws. This is a fair and reasonable expectation, given receiving brand new items.
To complete your return, we require notification of intent to return to process by email ubersnug@icloud.com or other messaging correspondence method.
There are certain situations where no or only partial credit are granted (if applicable)
    • Goods returned that are clearly used, are dirty, marked or contain horsehair.
    • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
    • Any item that is returned more than 30 days after delivery
If you need to exchange it for the same item but different size, send us an email at ubersnug@icloud.com if you meet the above criteria.
REFUNDS/CREDITS/EXCHANGES:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your exchange based on the condition.

If item is found to be in the condition of criteria above, then your exchange will be processed, and a credit will automatically be applied to your account or replacement item dispatched.
Sale items
Only regular priced items may be exchanged, unfortunately clearance/say items may not be eligible to be exchanged.

Refunds

We only refund items if they are defective or damaged upon reciept and approval by emailing ubersnug@icloud.com. 
SHIPPING:
To return your product, you should email ubersnug@icloud.com to be emailed the closest depot address for return.
You will be responsible for paying for your own shipping costs for returning your item and/or receiving an exchanged item that is returned for any reason other than manufacture fault.
Shipping costs are non-refundable. If you receive a credit, the cost of return shipping will be deducted from your credit or additionally oncharged.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
When shipping an item for return, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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